Vacancy - Money Advice Coordinator
Summary of role
The South Lanarkshire Citizens Advice Bureaux (CAB) Debt Helpline Project aims to improve access to and the efficiency of debt advice services provided by the CAB service for people in South Lanarkshire. It provides a multi-channel service via phone, webchat, email and face-to-face, giving people choice of access. The project will help inform how debt advice will be delivered in the future throughout Scotland. Key to success is the smooth transfer of clients from phone to face-to-face services when needed. The Money Advice Coordinator supports clients and Bureau Debt Advisers to help ensure the efficiency and effectiveness of the service.
To provide detailed administrative and organisational support to the Debt Adviser, managing appointments, assisting clients with preparation for advice sessions and supporting the evaluation of the service.